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Refund policy

Rest assured, Students’ offers Stress Free returns. Our primary goal is customer satisfaction. We also strive to ensure our customers receive their goods in perfect condition. If for any reason you are not satisfied with your order, we are happy to take back the product and issue you a full refund for your purchase.

  1. Products can only be returned if they are still in their original condition and packaging. This means worn, washed, altered, used products, or products damaged by the customer will not be eligible for refund.  Once the original tag is removed, it cannot be returned.

  2. All returns must be requested within 30 days of the date the order was received.

  3. Request your refund by clicking the little human figure at the top right of our website. You can log into your Shopify account and click Request Return next to your order. 

  4. Please allow us 24 hours to accept and process your return. For orders based in the US, we offer a postage-paid return label as a courtesy and convenience. For orders outside of the US, you will need to pay the return postage for any returns. 

  5. Upon the receipt of your package, your products will be examined to make sure they meet the conditions described above, and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

How Long Will it take to Process my Refund?

Please understand that we issue refunds as soon as we receive the merchandise and your refund request is approved. This means means that the money leaves our account immediately. If you haven’t received a refund yet, check with your credit card company for an estimate. Once we've submitted this, we have no control or influence on the process. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. 

I've entered the wrong shipping address, can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to change it in time. If your order has already been picked up or shipped, we won't be able to stop or reroute it. If you enter an incomplete and/or incorrect shipping address, we can not provide a refund.

Can I cancel my order after it has been placed?

If you cancel your order BEFORE it has been shipped, we will start the refund that day. If you didn’t cancel before shipping, simply return the item following our normal refund process.